Delivery information

All our orders are shipped with Royal Mail / My Hermes, which means they can be tracked at any time.

When your order is dispatched, you will be emailed with a consignment number, which can be used to track your parcel online here: https://www.myhermes.co.uk


Our delivery Options:

1. My Hermes 3-5 Days Service 

We use the above services for free or paid deliveries.

In some cases, we may use a 48 My Hermes  due to restrictions.

This is only when the items height exceeds 1.5 meters or 3 meters girth combined.


Delivery Costs:

 

UK Delivery

 

 
Small Items
(taps, showers, most radiators etc)

 

Large Items
(basins, toilets, furniture, enclosures, baths etc)

 

UK Delivery
  • From £7.99 - My Hermes Service 
  • Free on orders over £200 & selected products
  • From £30.00 - My Hermes Service
  • Free on orders over £500 & selected products

 

£7.99 on Small Items (taps, shower kits, most radiators, etc). - My Hermes 

£30.00 on Large Items (ceramics, furniture, shower enclosures, etc) - My Hermes 

FREE on Xtra Large Orders over £500.00 - My Hermes 3-5 Days 

FREE on Small Item Orders over £250.00 - My Hermes  with Free tracking & SMS notifications.

All collections are FREE Of charge

 

 

Please Note:

 

The above services are used AFTER the item has arrived to us.

For accurate delivery times, please refer to the delivery tab located beneath the prices on the product pages themselves.

 

 

Booking in plumbers

 

We strongly recommend you do not book plumbers or trades people on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.

We cannot be liable for any costs incurred by problems with delivery.

In rare circumstances, your order may not be in stock with the manufacturer, or will need to be shipped internationally from one of their overseas warehouses. In this case, you will be contacted directly and informed of any extended delivery time. A refund will be offered in full, if this is unsatisfactory.

 

We sometimes use our own local driver to deliver your goods.


Our drivers who deliver daily within a proximity to us

 

Our own delivery vehicles are used on the larger orders, or orders with multiple fragile items.

We cover an area of approximately 20 miles of Essex and iIf we allocate a delivery slot for your order, our driver or delivery team will be in touch to arrange delivery to ensure someone is on the premises.

 

 

Direct delivery

Some manufactures will deliver the goods direct to your door, if this is the case we will let you know.

 

 

Updates & Tracking

We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.

 

If you have made an order:

For status updates or if you’d just like to know an estimated time of delivery with us, then please use the My Hermes tracking:

https://www.myhermes.co.uk/tracking

If you are still unsure or the above link is at fault, please contact us directly via email to: Sales@penguinbathrooms.com

Or by phone to: 01702 410210